Privacy Policy

At Sound City, we take data protection seriously. As part of our commitment to you, we wish to maintain your trust by respecting your personal information and handling it with care, and ensuring that you are in control.

It’s important that you know what personal information Sound City (as in Liverpool Sound City Ltd. and Sound City (Liverpool) Ltd., or described here as ‘we’) collects about you and how we use it.

We have aimed to make our explanations clear and easy to understand, but if you have any questions or would like more information, please contact us at hello@soundcity.uk.com

If we ever make changes to our privacy practices, we will let you know and we will ask for your permission if necessary.


We may collect certain specific personal information from our website, telephone calls and written correspondence to provide our customers and users with an individually tailored range of services

Data Protection

We operate and are registered as Liverpool Sound City Ltd and Sound City (Liverpool) Ltd. hereby known as Sound City, in accordance with current data protection legislation.

The information we collect

We may, for example, keep a record of your name, mailing address, home telephone number, mobile telephone number, e-mail address and preferences

What do we do with your personal information?

We may use your personal information to inform you about forthcoming festival events, news and offers which may be of interest to you. You will receive information in the format(s) that you have requested, e.g. direct mail, e-newsletters and SMS alerts

We may also use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our website, to publish trends or to improve usefulness and content. If you have given your consent, we may also contact you to participate in general market research activity regarding the festival via telephone, e-mail or face-to-face.

Use and disclosure of personal information

Your personal information will be disclosed only to relevant representatives and working groups of Sound City. Only necessary information is disclosed.

All reasonable steps are taken to ensure all information is accurate, complete and up to date.

We will not sell, distribute or disclose your information to third parties. However, from time to time, we may include information from a sponsor, partner or arts organisation.

Accessing and updating your personal information

A request for access to your personal information must be in writing addressed to the Managing Director, Sound City, 57 Jordan Street, Liverpool L1 0BW or hello@soundcity.uk.com. We will endeavour to grant access within 30 days.

Security of your personal information

We take reasonable steps to protect all of your personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form. You accept the inherent security risks of providing information over the internet.

Consent / Compliance

Your personal information will not be used for any unrelated purpose without your consent.

By disclosing your personal information to us, by using this website or by telephone or written correspondence, you consent to the collection, storage and processing of your personal information by Sound City.

IP Addresses

Every time you connect to our website, we store web server logs which show your unique IP address. This identifies what you have looked at; whether the page request was successful or not; and which browser you used to view the pages. This data will only be used for statistical purposes and personalisation purposes only and helps to inform us about the usage of the site and how many hits we receive.


Although currently not in use, we may use ‘cookies’ to identify you when you visit our website to build a demographic profile.

A ‘cookie’ is a small piece of information sent to by a web server to a web browser, which enables the server to collect information back from the browser. ‘Cookies’ are frequently used on websites and you can choose if and how a ‘cookie’ will be accepted by configuring your preferences and options in your browser.

If we use ‘cookies’ in the future we will not cross-match information collected through ‘cookies’ with other personal information to determine who you are or your e-mail address.

However if you disable ‘cookies’ you may not then be able to access all functions of our website.

Third party links/sites

You are able to access third party sites through links on our website. Any link to a third party site is provided for your information and convenience only. Sound City is not responsible for and makes no representations concerning the condition of and content of, or products offered at the third party site or their commitment to Privacy Laws. Any link from Sound City's website does not indicate, expressly or impliedly, that Sound City endorses the site or the products or services offered there.

If you access a third-party site, it is at your own risk.

How to unsubscribe

You can unsubscribe from any or all of Sound City's services at any time, just click on the relevant links on our website or newsletters.

Contact details

If you have any questions or concerns about the way in which we handle your personal information, please contact the Managing Director at 57 Jordan Street, Liverpool, L1 0BW or at hello@soundcity.uk.com 


At Sound City we are committed to protecting your privacy, and conducting our work in a fair, legal and transparent manner. In line with changing Data Protection laws, which have come into effect this year, we have updated our Privacy and Data Protection policy. Here you can find detailed information on when and why we collect your personal information, how it is used, and how we keep it secure. It also includes information on your privacy rights as an individual, and how you can contact us at Sound City.