FAQs

Here are some of our frequently asked questions. If you can’t find what you’re looking for here please email the Sound City team at hello@soundcity.uk.com.

GENERAL QUESTIONS

Q. Where is Sound City 2022?
A. Sound City 2022 will be taking place across multiple venues in Liverpool

Q. When is Sound City 2022?
A. It will take place across 30th April - 1st May 2022. The Sound City+ Conference will take place 29th April.

Q. Do I have to be over 18 to attend Sound City?
A. Sound City is a 14+ event, all under 16s must be accompanied by an adult. Under 18s require proof of ID and will be issued a separate wristband. Some late night events and venues are 18+ only.

Q. What does my Sound City festival ticket get me?
A. A festival ticket grants you access to all programme artists, subject to each venue’s capacity.

Q: I live/work locally and want to engage with the festival team, who do I contact?
A: We have a dedicated Community Impact Team whose role it is to engage with local businesses and residents. You can either call us directly on 0151 558 0422, or drop us an email - hello@soundcity.uk.com.


TICKETS

Q. Are tickets for Sound City 2022 on sale yet?
A. Yes - Weekend, Day, VIP and Sound City+ tickets can be purchased right here.

Q. What does a festival ticket get you?
A. A Sound City festival ticket grants you access to see all artists on the day(s) on which your ticket is valid, subject to each venue’s capacity.

Q. When will my ticket be sent to me?
A. Tickets will be dispatched 3-4 weeks prior to the festival. If you haven’t received your ticket 2 weeks prior to the festival please contact the ticket agent that you booked through. All tickets purchased for Sound City 2022 via See Tickets are E-tickets that were emailed over with your order confirmation. If you purchased via the Sound City website the ticket agent is See Tickets. If you purchased via the Sound City website the ticket agent is See Tickets.


Q. I can no longer attend Sound City. Can I get a refund?
A. All ticket purchases are non-refundable.


WELFARE
Our on-site Welfare team will be located at the Arts Club Restaurant (90 Seel Street, L1 4BH Liverpool, UK). For any queries please contact hello@soundcity.uk.com.


ARTIST REGISTRATION

Q. I am an artist and would like to play Sound City 2022. How do I put myself forward?
A. Applications are now closed. Please keep an eye out on our socials for the re-opening of the applications. 


ACCOMMODATION

Q. I want to attend Sound City but don’t live in Liverpool! Where can I stay?
A. Please see here.


Q. Why don’t I have the option to get a camping ticket when I try and buy a weekend ticket?
A. Sound City is a non-camping, metropolitan festival set across venues in the city centre of Liverpool.


VOLUNTEERING

Q. I’d like to volunteer for Sound City 2022. How can I make this dream a reality?
A. Applications are open for volunteers here.


SEXUAL SAFETY POLICY

We have a zero-tolerance policy towards any kind of sexual assault or harassment at our festival.
We define sexual assault as "Any unwanted sexual act or activity". There are many different kinds of sexual violence including but not restricted to rape, sexual assault and sexual harassment.

Such actions and behaviour will not be tolerated at our event and suspects of such offences will be pursued and may be ejected from the festival. We will work with the police to support investigations and charging decisions.

If something happens to you or another person, please either:

- Report it to the nearest steward or security guard at the venue or if you don’t feel comfortable reporting onsite;
- Email hello@soundcity.uk.com. You can use that email address to report either whilst at the festival or at home.

We take all reports incredibly seriously and will take a survivor-led approach to all forms of sexual assault.

Thank you, we look forward to seeing you in 2022!