The Ticket Factory are one of the UK’s leading primary ticket agents selling 2m tickets annually. Founded in 2007, we now deliver over £70m revenue to the live events industry each year.
Part of the NEC Group, we’re the official box office for Arena Birmingham and Resorts World Arena delivering world class events alongside names such as S.J.M. Concerts and Live Nation. Our impressive client roster also includes LTA, UK Athletics, Burghley Horse Trials and River Street Events amongst many others.
We’re passionate about customer service and technology, and have the tools and people to process over 200 orders per minute while maintaining a 97% customer satisfaction rating. We extend our “human powered tech” to marketing with our website receiving over 8m visitors a year with each step of the purchase journey optimised to deliver the best possible experience. Our big brand partnerships with Barclaycard, UNiDAYS and Virgin Trains ensure a marketing reach in excess of 20m potential customers.